Returns, Exchange & Refunds Policy

Return and Refund Requests Policy
Our goal is to make sure you are completely satisfied with the items you order and your experience with weartheclouds. Depending on the reason for the return and the condition of the product, there may be several options available to you.

All sales are final, each product purchased is non-refundable and non-exchangeable under any circumstances. In case our beloved customers would like to request a return or order after checking out, the customer should email us: studio@omwatchworks.com

Our customers should know that clicking the “check out” button, means that they agree on all our Terms and Conditions and Returns and Refunds Policies.

Returns If the Purchase was Prepaid

• Cancellation after delivery

Unfortunately, we are unable to offer cash back or Credit Card/PayPal refunds. This means that if you place an order and you are not satisfied by the product received, the customer request to return the product, the customer will receive store credit to be redeemed within three months from the transaction date. 

Exchange Terms
In case the Customer is not happy with his order after delivery, weartheclouds will be able to exchange the item(s) the customer have purchased with items of the same total amount.

NOTE:

• Item(s) should be in a perfect condition and not used along with the original tag.
• Item(s) should not be worn.
• Item(s) should be in the same brand box delivered.
• These policies apply for domestic and international purchases.
• Claims will not be accepted after 24 hours from the receipt of the item(s).

3 Steps only to start the exchange/return simple process:

Step 1: Send us an email including clear pictures of the items packed as delivered to you, to contactus@weartheclouds.com

Step 2: A standard exchange/return fee will be applicable AED30 only, 3 to 5 working days. Priority Exchange/Return fee will be applicable AED45 only, 1 to 2 working days. Whichever option you choose, a payment link will be sent to your email to initiate the pick up of the items.

Step 3: If items are accepted to be returned/exchanged we will deliver the items requested as an exchange or you will receive a store credit note to be used within 1 month.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.