Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 19 August 2026
At weartheclouds, we aim to offer fast, reliable and flexible delivery options across the United Arab Emirates.
This Shipping & Delivery Policy explains our delivery options, charges, order processing, tracking and what happens if an order is delayed, lost or damaged.
The website www.weartheclouds.com is operated by OM GROUP INTERNATIONAL FZCO, trading as weartheclouds.
For shipping or delivery enquiries, please contact:
1. UAE DELIVERY OPTIONS
weartheclouds currently offers three delivery options within the UAE:
Standard Delivery
Estimated delivery: 2–3 working days after dispatch
Delivery charge:
- Orders below AED200: AED24
- Orders of AED200 or more: FREE
Standard Delivery is available across the UAE, subject to courier coverage.
Fast Delivery
Estimated delivery: Within 1 working day
Delivery charge:
- Orders of AED200 or less: AED30
- Orders above AED200: FREE
Fast Delivery is subject to order processing, product availability, courier availability and delivery location.
Super Sonic Delivery
For customers who need their order as quickly as possible, we offer our Super Sonic Delivery service.
Dubai
Target delivery time: Within 3 hours
Delivery charge:
- Orders of AED500 or less: AED58
- Orders above AED500: FREE
Super Sonic Delivery within 3 hours is available within Dubai only and is subject to:
- Product availability
- Order confirmation
- Delivery location
- Courier availability
- Traffic conditions
- Weather
- The time the order is placed
- Other circumstances outside our reasonable control
The 3-hour delivery period begins once the order has been confirmed and accepted for Super Sonic Delivery.
Other UAE Emirates
Expedited Super Sonic delivery is not available, we are working to avail the Super Sonic Delivery to all other Emirates:
2. DELIVERY CHARGES AT A GLANCE
|
Delivery Method |
Order Value |
Delivery Charge |
Estimated Delivery |
|
Standard |
Below AED200 |
AED24 |
2–3 working days after dispatch |
|
Standard |
AED200 or more |
FREE |
2–3 working days after dispatch |
|
Fast |
AED200 or less |
AED30 |
Within 1 working day |
|
Fast |
Above AED200 |
FREE |
Within 1 working day |
|
Super Sonic – Dubai |
AED500 or less |
AED58 |
Target: within 3 hours |
|
Super Sonic – Dubai |
Above AED500 |
FREE |
Target: within 3 hours |
|
|
|
|
|
3. ORDER PROCESSING
Most Standard Delivery orders are processed and prepared for dispatch within:
1–3 business days
This processing time is separate from the estimated Standard Delivery period.
Fast and Super Sonic orders are prioritised and follow an expedited fulfilment process.
Processing times may occasionally be affected by:
- UAE public holidays
- Major sales or promotions
- Product launches
- Unusually high order volumes
- Severe weather
- Courier disruptions
- Technical problems
- Events outside our reasonable control
4. PROCESSING TIME VS DELIVERY TIME
Please note the difference between processing time and delivery time.
Processing time is the time required for weartheclouds to verify, prepare and hand your order to the courier.
Delivery time is the estimated period required for the courier to deliver your order.
For Standard Delivery, the estimated 2–3 working day delivery period begins after dispatch.
Fast and Super Sonic orders are prioritised separately and are not subject to the normal Standard Delivery processing timeline.
5. SUPER SONIC DELIVERY CONDITIONS
Our Super Sonic service is designed for customers who need their purchase urgently.
For Dubai orders accepted for Super Sonic Delivery, we aim to deliver within 3 hours.
However, Super Sonic delivery remains subject to operational conditions.
The 3-hour target may be affected by circumstances including:
- Exceptional traffic
- Road closures
- Severe weather
- Courier availability
- Incomplete customer information
- Difficulty contacting the recipient
- Building or community access restrictions
- Events outside our reasonable control
If we know before accepting the order that the 3-hour delivery target cannot reasonably be achieved, we may contact you or prevent the Super Sonic option from being selected.
If we accept and charge for Super Sonic Delivery but are unable to provide the expedited service due to circumstances within our reasonable control, we may refund the applicable Super Sonic delivery charge as appropriate.
6. ORDER CONFIRMATION
After successfully placing your order, you should receive an order confirmation using the contact details supplied at checkout.
Please check your order information carefully.
If you notice an error in your:
- Name
- Mobile number
- Delivery address
- Product selection
- Quantity
- Other order details
please contact us immediately at:
We will try to make the requested change before fulfilment begins, but changes cannot be guaranteed once the order has been prepared or dispatched.
For Fast and Super Sonic orders, preparation may begin shortly after the order is placed, so changes or cancellations may not always be possible.
7. SHIPPING CONFIRMATION & TRACKING
Once your order has been dispatched, you may receive a shipping confirmation containing a tracking number or tracking information.
For Standard and Fast deliveries, tracking information may take up to 24 hours to update in the courier's system.
Super Sonic orders may be delivered before traditional tracking information becomes available.
8. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
Please provide:
- Recipient's full name
- Correct building, villa or apartment details
- Area or community
- Emirate
- Valid UAE mobile number
- Any relevant access or delivery instructions
For Super Sonic orders, accurate location and contact information is particularly important.
Incorrect or incomplete delivery information may result in delays and may prevent us from meeting an expedited delivery target.
9. FAILED DELIVERY ATTEMPTS
Our courier may attempt to contact you using the mobile number provided with your order.
If delivery cannot be completed because of:
- Incorrect address information
- Incomplete address information
- Incorrect telephone number
- Repeated inability to contact the recipient
- Refusal to accept the parcel
- Failure to provide reasonable access to the delivery location
the order may be delayed or returned to us.
Where additional delivery costs arise because of incorrect customer-provided information or unsuccessful customer-caused delivery attempts, an additional delivery charge may apply.
We will communicate any applicable redelivery charge before arranging another delivery.
This does not apply where the failed delivery was caused by weartheclouds or our delivery provider.
10. DELIVERY DELAYS
Delivery times are estimates unless we expressly confirm otherwise.
Occasional delays may occur because of:
- Traffic
- Courier delays
- Severe weather
- Public holidays
- High-volume periods
- Road closures
- Government restrictions
- Incorrect delivery information
- Events outside our reasonable control
If your order is materially delayed, contact:
We will assist in investigating the status of your delivery.
Nothing in this section limits any mandatory rights available to you under applicable UAE consumer law.
11. DAMAGED ORDERS
If your order arrives damaged, please contact weartheclouds directly.
Email:
Please provide:
- Your full name
- Order number
- Description of the damage
- Clear photographs of the damaged item
- Photographs of the packaging where relevant
- Photographs of the shipping label where relevant
Please retain the damaged product and packaging until we advise you of the next steps.
Once the issue has been reviewed and confirmed, we will arrange an appropriate resolution in accordance with our Return & Exchange Policy and applicable law.
This may include:
- Replacement
- Exchange
- Refund
- Another appropriate remedy
The standard AED30 return/exchange logistics fee does not apply where an item arrives damaged and the claim is approved.
12. INCORRECT OR INCOMPLETE ORDERS
If you receive:
- The wrong product
- The wrong colour or variation
- An incomplete order
- An item materially different from what you ordered
please contact:
Once verified, we will arrange the appropriate resolution.
Customers will not be charged our standard AED30 return/exchange logistics fee where the error is attributable to weartheclouds.
13. LOST OR MISSING SHIPMENTS
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery time, please contact:
We will investigate the shipment with the relevant courier.
If the shipment is confirmed as lost before valid delivery to you, we will arrange an appropriate resolution, which may include:
- A replacement, subject to availability; or
- A refund
You will not be expected to bear the cost of an order confirmed as lost before valid delivery due to circumstances attributable to us or our delivery provider.
14. ORDERS MARKED AS DELIVERED
If courier tracking indicates that an order has been delivered but you cannot locate it, please first check with:
- Members of your household
- Building reception
- Security
- Concierge
- Other authorised persons at the delivery location
If you still cannot locate the order, contact us promptly at:
We will assist in investigating the delivery with the courier.
15. DELIVERY CHARGES AND RETURNS
The shipping charge paid for delivery of the original order is separate from any applicable return or exchange charge.
Returns and exchanges are governed by our separate Return & Exchange Policy.
For eligible non-defective returns or exchanges, an AED30 return/exchange logistics fee may apply.
The AED30 return/exchange fee does not apply where we confirm that the product:
- Has a manufacturing defect
- Arrived damaged
- Is incorrect
- Is incomplete
- Is materially different from the product ordered or advertised
16. INTERNATIONAL SHIPPING
International shipping availability may change from time to time.
If international shipping is offered, eligible countries, shipping charges and estimated delivery times will be displayed during checkout.
If a destination is not available during checkout, we are unable to accept delivery to that destination at that time.
17. INTERNATIONAL CUSTOMS, DUTIES AND TAXES
Where international shipping is available, orders may be subject to:
- Import duties
- Customs charges
- Local taxes
- Customs-clearance fees
- Other charges imposed in the destination country
Unless expressly stated during checkout as being included in the purchase price, these charges may be payable separately by the recipient.
Such charges are generally determined by the authorities in the destination country and may be outside the control of weartheclouds.
18. EVENTS OUTSIDE OUR REASONABLE CONTROL
Delivery may occasionally be affected by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- War or civil disturbance
- Government action
- Transportation disruption
- Major traffic incidents
- Courier network disruption
- Public health emergencies
- Other comparable events beyond our reasonable control
We will take reasonable steps to minimise disruption where possible.
Nothing in this section removes any mandatory consumer right available under applicable law.
19. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes to:
- Delivery methods
- Delivery prices
- Free-delivery thresholds
- Courier arrangements
- Delivery locations
- Business operations
- Applicable laws or regulations
The latest version will be published on www.weartheclouds.com and will show the date it was last updated.
Changes will not retrospectively remove rights relating to orders already placed.
20. CONTACT US
For questions about shipping, tracking, delivery or a missing or damaged order, please contact:
OM GROUP INTERNATIONAL FZCO
Trading as weartheclouds
Website: www.weartheclouds.com
Email: contactus@weartheclouds.com